In Social Media

Sure, Twitter attracts Justin Bieber and Lady Gaga fans in hordes (16+ and 17+ million followers respectively), as well as last-minute deal hunters (think JetBlue Cheeps). But can the micro-blogging site compete with other social media platforms in building brand awareness?

In December, Twitter announced a redesign of its website and apps, making the start of 2012 the ideal time to rethink Twitter’s role in your marketing plan. Dana investigated and found four features of Twitter’s redesign worth noting.

  1. Easier to use: The redesign attempts to move the growing interest in Twitter to actual engagement—especially for social media beginners. A big change is demystifying those Twitter symbols; for example, replacing “@” and “#” with “connect” and “discover.” “Connect” lets you see who is followed, mentioned or re-tweeted, while “discover” offers follow suggestions based on your interests and location.
  2. More brand-friendly: The addition of business profile pages allows Twitter to compete with other social networks (read: Facebook). These brand pages (now available to a select group of companies like American Express, Dell and JetBlue) will make a bigger impression through more prominent logos, customized headers, embedded media and the ability to keep a specific tweet at the top of the timeline. Currently, customizing your company’s Twitter page is limited to the background, which is usually covered up by the timeline.
  3. Beyond the 140 characters: Twitter’s Promoted Ad Tweets let you extend your message with embedded video, images and more. Basically, the 140-character tweet becomes your caption.
  4. Better filters: Twitter now separates @ replies from mentions. The new filtering feature will allow brands (especially large ones with a lot of activity) to monitor messaging.

So what’s the takeaway on the Twitter redesign (in 140 characters or less)? Contact Dana for information and insights about using these new features to keep your brand on top—and follow us at!

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