Technology is taking the word “smart” to a whole new level. This is especially true for hotels—which is a good thing for both guests and hoteliers. The days of plastic room keys and having to ring the front desk for every little thing are fading. So let’s delve into some of the top hotel technology […]
Ok, put down your phone for a moment and let’s talk about marketing to mobile users. Well, if you’re reading this on your phone, don’t put it down—keep on reading! It’s easy to fall into the trap of going through the motions and not actually assessing why you’re doing something. Take marketing to mobile users—the thought […]
Need to Meet Changing Customer Needs Customer expectations are constantly evolving as they encounter newer and more novel services in their day-to-day life. The hotel industry has not yet fully embraced some of the newer services and technologies, such as mobile devices. Over a period of time, customers would take for granted certain minimum standards […]