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Why Representation In Marketing Matters

Colleen Miele | Marketing | January 2, 2023

The entertainment industry has long been leading the way in representation. It’s past time for other business segments to do the same. To introduce you to why representation in marketing matters, as well as highlight a path forward, we’ve broken out this powerful topic into what we call The Five Ps: The Purpose, The Proof, […]

It’s Time to Wrap Your Thinking around Mindful Travel

Colleen Miele | Trends | December 19, 2022

Over the last two-plus years, we’ve seen our world transformed in ways no one could ever imagine, triggering a personal reckoning. “What is most important to me? Do I feel fulfilled? What brings me joy?” Industry research (you can read about some here, here and here) has documented these powerful feelings and motivations, unveiling a […]

Euphoric Advertising in a (Somewhat) Post-Pandemic Society

Lynn Kaniper | Trends | December 5, 2022

We masked up.  We quarantined.  We crooned “happy birthday” to our loved ones through computer screens.  For two long years.  During this time, we saw images of the coronavirus pandemic on the news, heard about it on podcasts, and even watched it weaved into our favorite TV shows.  We were literally, surrounded by it. TV […]

The Importance of Personalization and Targeting in Your Marketing

Colleen Miele | Segmentation | November 21, 2022

When developing a new brand (or rebranding an existing one), we always advise our clients, “You can’t be all things to all people.” Applying that same wisdom to your marketing efforts, you can’t push all offerings to all audiences. You need to send the right promotion to the right targets at the right time — […]

5 Food & Beverage Trends Taking Center Stage at Meetings in 2022

Lynn Kaniper | MICE | November 7, 2022

Since the arrival of COVID-19, a lot has changed. The way we work. The way we communicate. The way we live. And yes, the way we eat—especially at corporate gatherings, meetings and functions which are just now, in 2022, starting to resume to somewhat normal pre-pandemic standards. And while the end-result remains the same—providing meeting-goers […]

Our Top Tips On How To Make Your Hotel/Resort Employees Brand Ambassadors

Colleen Miele | Branding | June 20, 2022

As a reader of our blog, you know we can’t say enough about flexing a powerful brand. (Check out this post just for boutique hotels.) But your branding effort has to go deeper than just high visibility external branding—you need to think beyond your website, marketing communications and advertising campaign. So we’re sharing our top […]

The Do’s and Don’ts of Responding to Online Reviews and Comments

Lynn Kaniper | Social Media | June 6, 2022

These days, reviews are just a few keystrokes away, and an astounding 98 percent of consumers are reading them before giving their business to a company. Yelp, Facebook, Google, TripAdvisor and other websites are hotspots for online reviews and comments that can either dramatically increase or wreak havoc on your business, your brand and ultimately […]

Creating Authentic Connections Between Travelers and Your Community

Ashley Kovacs | Hospitality | May 24, 2022

Now, perhaps more than ever before, your visitors are steering clear of cookie-cutter trips. Rather than simply being tourists who tread the beaten path, they’re increasingly demanding to be travelers and to enjoy authentic, experiential opportunities to interact with their destinations and the locals. Even when on the move, wherever they roam, they seek ways […]

Bigger Isn’t Always Better: A Guide To Micro-Influencers

Ashley Kovacs | Social Media | May 10, 2022

Influencers were once the go-to for brand endorsements—consumers saw them as authentic and trustworthy compared to celebrities. But now, influencers have become so popular that many are seen as celebrities in their own right, and consumers aren’t responding the same way as they used to. Enter micro-influencers. There’s some debate about the follower count for […]

The 5 Surefire Benefits of Co-Op Marketing Programs for Destinations

Colleen Miele | Marketing | April 25, 2022

For DMOs and CVBs promoting their own corner of the world to travelers, it may sometimes seem like the budget you’re granted just isn’t enough to accomplish all of your goals. Enter…co-op marketing! By creating a program that allows local tourism and hospitality partners to buy into a campaign to co-promote their offerings with travel […]

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